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Shipping Policy
Production and Standard Delivery times
Please keep in mind that your package’s Estimated Arrival = Handling time + Shipping time.
1. Handling process includes the time for fulfilling orders based on your personalization, quality checking to ensure that every item reaches our customers in the best condition and finally packaging.
2. Shipping time is calculated from the day your order leaves our door to your delivery address.
Production and Shipping time varies depending on what types of items you purchase and the delivery location.
Kindly note that this is the estimated time frame only:
1. Handling
We aim to ship out all orders within 1-3 business days. Orders will be shipped from our warehouses in either Huntington Beach, California or Fort Worth, Texas
2. Shipping
USA
Delivery to the contiguous US will generally take 3-7 business days once the order has been shipped.
International
Delivery will generally take between 6 - 10 business days for international orders.
| Zone | Option | Speed | Min. Spend | Flat Rate |
|---|---|---|---|---|
| USA | FREE Shipping | 3 - 8 days | $75+ | FREE |
| Expedited | 1 - 4 days | - | $14.95 USD | |
| Standard | 3 - 8 days | - | $4.95 USD | |
| CANADA | Free International | 5 - 7 days | $200+ | FREE |
| CA Flat Rate | 5 - 7 days | - | $11.95 USD | |
| UK | Free International | 6 - 10 days | $250+ | FREE |
| United Kingdom & Ireland Flat Rate | 6 - 10 days | - | $11.95 USD | |
| EU | Free International | 6 - 10 days | $250+ | FREE |
| EU Flat Rate | 6 - 10 days | - | $15.95 USD | |
| All Other International | Free International | 6 - 10 days | $250+ | FREE |
| World Wide Shipping | 6 - 10 days | - | $17.95 USD |
*We do have DHL Express Internationalupgrade for applicable products, please reach out to us at support@deep-end.com for more details and rates
Custom Duties and Import VAT
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. We will not be able to pay for any fees or duties that may apply to your order.